Frequently Asked Questions

HomeFrequently Asked Questions

We’ve provided the key answers you’ve been searching for.

When you lose your car keys, need a new key fob, need your locks rekeyed, or need an extra house key, work with a trusted, local locksmith who offers the comprehensive services you need. Here at Village Lock & Door, our team is proud to serve homeowners, businesses, vehicle owners, and individuals throughout the region with a wide range of locksmith services. If you’re looking for more information about our capabilities, please review our responses to these FAQs.

HIDDEN
What core services do you offer?

We provide comprehensive automotive and residential locksmith solutions, specializing in car key cutting, rekeying, fob replacement, reprogramming, and repair. Our residential services include lock replacement, rekeying, house key duplication, and deadbolt installation. We’re also equipped to offer certain commercial locksmith services.

What is your service area?

We proudly serve clients throughout Patterson, Brewster, Pawling, Carmel, Putnam Lake, and Holmes in New York, as well as New Fairfield and Sherman in Connecticut.

What are your standard hours of operation?

Our shop is open Monday through Friday from 8:00 AM to 4:00 PM, and Saturdays from 9:00 AM to 1:00 PM. We’re closed on Sundays and federal holidays.

How can I request a quote or get in touch?

You can reach us directly by calling (845) 207-5454 or by filling out the quote request form on our website. If you need automotive key assistance, please provide your vehicle’s make, model, and year so we can give you an accurate quote.

Do you offer warranties on your labor and products?

Absolutely. We stand behind our workmanship and materials with a full one-year warranty on all hardware and labor that we supply and install.

Do you provide free estimates?

Yes, we’re committed to providing free, honest estimates for every service.

Why should I choose your local business over a major retailer?

As a family-owned business, we’re passionate about providing honest, personalized services, precise workmanship, and fair pricing. We’ve been in this industry for over 35 years, and our expertise allows us to efficiently tackle a wide range of projects with precision and care. Furthermore, our prices are comparable with major retailers, and we can usually get the job done faster.

How do your prices compare to car dealerships?

Dealerships often charge high markups for key fob replacements and automotive lock rekeying. We provide dealership-quality keys, fobs, and programming services at a fraction of the cost, saving you both money and hassle.

Can you replace or duplicate my car key fob if I don't go to a dealership?

In many cases, yes. We stock and program key fobs, smart keys, and remote head keys for a wide range of vehicle makes and models. We carry out the same programming and cutting operations as dealerships at a significantly lower cost. However, do check with us to ensure we can help based on the make of your vehicle.

What is car key reshelling?

If your key fob’s plastic casing or buttons are cracked or broken but the internal components still work, key reshelling allows us to transfer your existing electronics into a brand-new outer shell. This fixes your key without requiring you to buy and program a completely new transponder unit.

Can you help if my ignition or car door locks need to be rekeyed?

Definitely. Whether your ignition lock cylinder is damaged, failing, or you need your vehicle rekeyed due to lost or stolen keys, our technicians can repair, replace, or rekey your automotive locks so that they operate seamlessly again.

Can you duplicate transponder keys and chip keys?

Yes, we have specialized cutting and electronic programming machinery to duplicate and program high-security laser-cut keys, transponder chip keys, and proximity push-to-start fobs.

What should I do if my car key breaks inside the door or ignition?

Contact our office to arrange a service appointment. Our team can safely extract the broken key, repair the mechanism, and cut a replacement key for you.

How do I know if I should replace my house locks or rekey them?

If your current locks are sturdy and functioning properly, rekeying is usually the most cost-effective choice. Rekeying alters the internal pins of the lock cylinder so older keys no longer work, while keeping the existing hardware on your door. If your locks are broken, worn out, or outdated, a full lock replacement is recommended.

How long does deadbolt installation take?

Standard deadbolt replacement takes under 30 minutes per door. If your exterior door lacks a deadbolt, we can accurately prep the door and frame to add a high-security deadbolt to your home’s front door.

What commercial services do you offer?

We provide heavy-duty commercial door hardware, high-security lock cylinders, master key systems, panic bar/exit device hardware, door closers, and lock maintenance services.

What is a master key system?

A master key system allows designated individuals to open every door within a property with one master key, while other employees receive restricted keys that can only unlock certain doors. This can help businesses increase their security efforts.